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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20190618T180000Z
DTEND:20190618T210000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:EICC Business & Industry Training Opportunity
DESCRIPTION:Driving Difficult Conversations\n\n\nIn workplaces every day\, we ignore problems related to people. It feels easier to ignore it\, and we hope the problem will get better on its own.\n\n\n\nJust the thought of having that conversation makes us feel uncomfortable and awkward so you move it to the bottom of the list.\n\n\n\nIgnoring these conversations allows issues to grow and fester. Avoidance leads to disengagement\, poor performance and turnover. These aren't the big things that can be classified as bullying and harassment\, they're the subtle issues that continue to linger and eventually become distrust\, apathy and negativity.\n\n\n\nLearn how to work past those desires to avoid conversations through learning and practice\, in a class that will help you feel more confident in the exact steps needed to handle situations when they arise. \n\n\n\nAfter this session\, you will be able to:\n\n          Identify common "difficult conversations"\n\n          Use emotional intelligence to respond during difficult conversations\n\n          Prepare to have a difficult conversation\n\n          Use a three-step model to conduct an effective difficult conversation\n\n          Recognize and address potential obstacles that may occur when having a difficult conversation
X-ALT-DESC;FMTTYPE=text/html:<h1 align="center" style="color: rgb(0\, 0\, 0)\; font-family: Roboto\, RobotoDraft\, Helvetica\, Arial\, sans-serif\; margin: 0in 0in 0.0001pt\; text-align: center\; line-height: 20.25pt\;"><span style="font-size: 21pt\; font-family: Arial\, sans-serif\; color: rgb(140\, 12\, 4)\;">Driving Difficult Conversations</span></h1>\n<br />\n<span style="color: rgb(0\, 0\, 0)\; font-family: Arial\, sans-serif\; font-size: small\; text-align: center\;">In workplaces every day\, we ignore problems related to people. It feels easier to ignore it\, and we hope the problem will get better on its own.</span><br style="color: rgb(0\, 0\, 0)\; font-family: Arial\, sans-serif\; font-size: small\; text-align: center\;" />\n<br style="color: rgb(0\, 0\, 0)\; font-family: Arial\, sans-serif\; font-size: small\; text-align: center\;" />\n<span style="color: rgb(0\, 0\, 0)\; font-family: Arial\, sans-serif\; font-size: small\; text-align: center\;">Just the thought of having that conversation makes us feel uncomfortable and awkward so you move it to the bottom of the list.</span><br />\n<br />\n<span style="font-family:arial\,sans-serif\;">Ignoring these conversations allows issues to grow and fester. Avoidance leads to disengagement\, poor performance and turnover. These aren&rsquo\;t the big things that can be classified as bullying and harassment\, they&rsquo\;re the subtle issues that continue to linger and eventually become distrust\, apathy and negativity.<br />\n<br />\nLearn how to work past those desires to avoid conversations through learning and practice\, in a class that will help you feel more confident in the exact steps needed to handle situations when they arise.&nbsp\;<br />\n<br />\nAfter this session\, you will be able to:</span><br />\n<span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span><span style="font-family:arial\,sans-serif\;">Identify common &quot\;difficult conversations&quot\;</span><br />\n<span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span><span style="font-family:arial\,sans-serif\;">Use emotional intelligence to respond during difficult conversations</span><br />\n<span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span><span style="font-family:arial\,sans-serif\;">Prepare to have a difficult conversation</span><br />\n<span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span><span style="font-family:arial\,sans-serif\;">Use a three-step model to conduct an effective difficult conversation</span><br />\n<span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span><span style="font-family:arial\,sans-serif\;">Recognize and address potential obstacles that may occur when having a difficult conversation</span><br />\n<br />\n&nbsp\;
LOCATION:SCC Urban Campus 101 West Third St\, Davenport\, IA
UID:e.1774.18278
SEQUENCE:3
DTSTAMP:20260416T031939Z
URL:https://business.dewittiowa.org/events/details/eicc-business-industry-training-opportunity-18278
END:VEVENT

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