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DTSTART:20220426T140000Z
DTEND:20220426T160000Z
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SUMMARY:Serving Customers Through Effective Communication-Session One - Customer Service
DESCRIPTION:Improve your organization's customer service with Eastern Iowa Community College's two-class series!\n\n\n\nServing Customers Through Effective Communication\n\n\n\nReceive focused training on what matters most to your organization - your customers. Whether you call them clients\, students\, parents or buyers\, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques\, identifying barriers and challenges and developing listening skills. \n\n\n\nSession One - Customer Service\n\nEmployee Learning Objectives:\n\n-Identify the challenges and triumphs within the organization\, individual roles and teams.\n\n-Recognize the level of customer service you are actually providing based on customer service perspective\, instead of your perspective.\n\n-Learn strategies to de-escalate angry and frustrated customers or individuals.\n\n-Discover why individuals either resist or accept change and learn ways to better transition during times of change.\n\n\n\nYour Series Leader:\n\nJess Fah\, EICC Corporate Trainer\n\nFah has spent most of her career in the social services field. She has experienced numerous leadership styles\, working in personal issue environments\, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments. \n\n\n\n**SECOND SESSION  WILL TAKE PLACE ON MAY 3RD FROM 9AM - 11AM\, AND IS INCLUDED WITH THIS REGISTRATION
X-ALT-DESC;FMTTYPE=text/html:Improve your organization&#39\;s customer service with Eastern Iowa Community College&#39\;s two-class series!<br />\n<br />\n<strong>Serving Customers Through Effective Communication</strong><br />\n<br />\nReceive focused training on what matters most to your organization - your customers. Whether you call them clients\, students\, parents or buyers\, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques\, identifying barriers and challenges and developing listening skills.&nbsp\;<br />\n<br />\nSession One - Customer Service<br />\nEmployee Learning Objectives:<br />\n-Identify the challenges and triumphs within the organization\, individual roles and teams.<br />\n-Recognize the level of customer service you are actually providing based on customer service perspective\, instead of your perspective.<br />\n-Learn strategies to de-escalate angry and frustrated customers or individuals.<br />\n-Discover why individuals either resist or accept change and learn ways to better transition during times of change.<br />\n<br />\nYour Series Leader:<br />\nJess Fah\, EICC Corporate Trainer<br />\nFah has spent most of her career in the social services field. She has experienced numerous leadership styles\, working in personal issue environments\, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments.&nbsp\;<br />\n<br />\n<em>**SECOND SESSION&nbsp\; WILL TAKE PLACE ON MAY 3RD FROM 9AM - 11AM\, AND IS INCLUDED WITH THIS REGISTRATION&nbsp\;</em>
LOCATION:DeWitt Community Library 917 5th Ave DeWitt\, IA 52742
UID:e.1774.33459
SEQUENCE:3
DTSTAMP:20260530T132544Z
URL:https://business.dewittiowa.org/events/details/serving-customers-through-effective-communication-session-one-customer-service-33459
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