Improve your organization's customer service with Eastern Iowa Community College's two-class series!

Serving Customers Through Effective Communication

Receive focused training on what matters most to your organization - your customers. Whether you call them clients, students, parents or buyers, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques, identifying barriers and challenges and developing listening skills. 

Session Two - Communication Effectiveness
Employee Learning Objectives:
-Assess your communication strengths and weaknesses.
-Analyze the unintended messages you may be communicating and how they are perceived.
-Develop and practice listening and communication skills.
-Develop techniques to use in situations that require de-escalation.

Your Series Leader:
Jess Fah, EICC Corporate Trainer
Fah has spent most of her career in the social services field. She has experienced numerous leadership styles, working in personal issue environments, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments.