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Improve your organization's customer service with Eastern Iowa Community College's two-class series!
Serving Customers Through Effective Communication
Receive focused training on what matters most to your organization - your customers. Whether you call them clients, students, parents or buyers, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques, identifying barriers and challenges and developing listening skills.
Session Two - Communication Effectiveness
Employee Learning Objectives:
-Assess your communication strengths and weaknesses.
-Analyze the unintended messages you may be communicating and how they are perceived.
-Develop and practice listening and communication skills.
-Develop techniques to use in situations that require de-escalation.
Your Series Leader:
Jess Fah, EICC Corporate Trainer
Fah has spent most of her career in the social services field. She has experienced numerous leadership styles, working in personal issue environments, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments.
Tuesday May 3, 2022
9:00 AM - 11:00 AM CDT
May 3rd
9 am to 11 am
DeWitt Community Library
917 5th Ave
DeWitt, IA 52742
$190 per person
$390 is the total cost, with a grant offering training grant dollars for 50% of the total cost
Tim Cottle
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Hello DeWitt!! My name is Brittany Berrie and I am the Director at The Adopted Closet! My partner Branden and I moved to DeWitt a little over two and a half years ago now and have loved getting to know this awesome community! We have three crazy...
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“The DCDC presented Hansen Monuments with a “Spotlight of Success” award honoring our 25th year as a DeWitt business! We can’t say enough good about the DCDC and our community support!”...
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- Kathy Donahue, Hansen Monuments
“By hosting a Revive After Five in September, we were able to celebrate our 25th Anniversary with the DCDC membership and gain great exposure in our community.”
more“Revive After Five events not only give business owners and employees an opportunity to network but also the ability to gather together and celebrate this wonderful place we call home.” ...
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- First Central State Bank
“The DCDC provides a direct link to community events and activities. We, in turn, are able to provide information pertaining to such events to our customers. Our community and its businesses can...
more“By getting to know us, the DCDC can tell people what we offer and send them our way.”
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