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Improve your organization's customer service with Eastern Iowa Community College's two-class series!
Serving Customers Through Effective Communication
Receive focused training on what matters most to your organization - your customers. Whether you call them clients, students, parents or buyers, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques, identifying barriers and challenges and developing listening skills.
Session Two - Communication Effectiveness
Employee Learning Objectives:
-Assess your communication strengths and weaknesses.
-Analyze the unintended messages you may be communicating and how they are perceived.
-Develop and practice listening and communication skills.
-Develop techniques to use in situations that require de-escalation.
Your Series Leader:
Jess Fah, EICC Corporate Trainer
Fah has spent most of her career in the social services field. She has experienced numerous leadership styles, working in personal issue environments, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments.
Tuesday May 3, 2022
9:00 AM - 11:00 AM CDT
May 3rd
9 am to 11 am
DeWitt Community Library
917 5th Ave
DeWitt, IA 52742
$190 per person
$390 is the total cost, with a grant offering training grant dollars for 50% of the total cost
Tim Cottle
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Looking for a specific good or service? LOOK LOCAL FIRST and explore the over 200 local members in our DCDC Business Directory.
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“The DCDC has been very helpful in promoting to the DeWitt community the diverse health care services that we provide at GMC-DeWitt as well as sharing with current and possible new business that we...
more“The DCDC provides us with highly effective resources and assistance to get our message out. The staff is always friendly and willing to do anything they can to help see our business grow. “...
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- Hannah A. Perrone, First Central State Bank
“Joining the DCDC marketing committee has allowed me a great opportunity to be a part of a group of local people with widely varying backgrounds, challenges and objectives. We have united around a...
more“The DCDC provides strong relationships with local businesses by providing innovative marketing and incentives, all designed to maintain and build successful entrepreneurs.”
more“Being a member of the DCDC has positively impacted our business by allowing us to get more involved in the community.”
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