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Debit Card Specialist

Posted: 04/06/2025
Banking

Job Summary: 
Debit Card Specialist is a full-time position that supports the daily Operation of the bank.  Job duties include:

  • Monitoring reports for suspicious debit card activity
  • Making Customer Calls regarding debit card activity
  • Research and process card transaction disputes, applications and administer dispute decisions making customer account adjustments
    • Process disputes quickly and accurately
    • Following up both internal and external customers on account actions
  • Maintain knowledge and understanding of the card industry and meet compliance requirements for Reg E, NACHA, and Mastercard
  • Process debit card orders, cancellations, address changes, compromised card lists, and other file maintenance to debit cards
  • Daily reconciliation of internal bank accounts
  • Input accounts payable entries
  • File unclaimed property
  • Prepare realtor and lawyer interest remittance report
  • Process customer requested stop payments
  • Answer data processing phone calls and inquiries
Job Qualifications Include:
  • Previous debit card and fraud activity monitoring preferred
  • Previous banking experience preferred
  • Excellent customer service skills
  • Good verbal and written communication skills
  • Basic knowledge of computer – word processing, spreadsheets, email, etc.
 
Qualified applicants should submit their resume to careers@dewittbank.com.
 
DeWitt Bank & Trust Co. is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
 
If a reasonable accommodation is needed to complete the application process, please contact Human Resources at 563-659-3211 and let us know how we can help.
 
 

Debit Card Specialist
DeWitt Bank & Trust Company

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