As a Member Service Representative you will have the ability to:

• Provide exceptional member service, at our DeWitt office.
• Opportunity to educate members with well thought out financial solutions to meet individual goals and needs of each member, including products and services.
• Complete monetary, check and card transactions as well as research and problem solving.
• Process member requests including, but not limited to:
  • Name and Address changes
  • Statements and Account histories
  • Process card fraud/disputes, lost card reports
  • Set Travel preferences
  • Assist with Bill Pay, Mobile and Online Banking
• Anticipated Start Date for this position is June 2, 2025

What skills/qualifications would it take to be successful in this position?

• Exceptional customer service/member service and problem-solving skills
• Strong interpersonal and relationship building skills
• Proficient computer navigation skills
• Ability to learn and retain information
• Reliable, motivated and strong organizational skills

Being a team member of IHMVCU is more than just a job, we want to make a difference in the communities we live in and serve. At IHMVCU you'll get:

• Outstanding training, plentiful support, and tools needed to be successful in your career
• Competitive compensation
• 401(k) with company match
• Holiday pay & paid time off
• Community volunteering

Move Up your career at IHMVCU with this great opportunity!

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Reach: Extending hand(s) and arm(s) in any direction.
• Lifting Demands- Up to 50 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.