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Improve your organization's customer service with Eastern Iowa Community College's two-class series!
Serving Customers Through Effective Communication
Receive focused training on what matters most to your organization - your customers. Whether you call them clients, students, parents or buyers, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques, identifying barriers and challenges and developing listening skills.
Session One - Customer Service
Employee Learning Objectives:
-Identify the challenges and triumphs within the organization, individual roles and teams.
-Recognize the level of customer service you are actually providing based on customer service perspective, instead of your perspective.
-Learn strategies to de-escalate angry and frustrated customers or individuals.
-Discover why individuals either resist or accept change and learn ways to better transition during times of change.
Your Series Leader:
Jess Fah, EICC Corporate Trainer
Fah has spent most of her career in the social services field. She has experienced numerous leadership styles, working in personal issue environments, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments.
**SECOND SESSION WILL TAKE PLACE ON MAY 3RD FROM 9AM - 11AM, AND IS INCLUDED WITH THIS REGISTRATION
Tuesday Apr 26, 2022
9:00 AM - 11:00 AM CDT
April 26th
9 am to 11 am
DeWitt Community Library
917 5th Ave
DeWitt, IA 52742
$190 per person
$390 is the total cost, with a grant offering training grant dollars for 50% of the total cost
Tim Cottle
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Looking for a specific good or service? LOOK LOCAL FIRST and explore the over 200 local members in our DCDC Business Directory.
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“The DCDC provides us with highly effective resources and assistance to get our message out. The staff is always friendly and willing to do anything they can to help see our business grow. “...
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- Hannah A. Perrone, First Central State Bank
“By getting to know us, the DCDC can tell people what we offer and send them our way.”
more“The DCDC presented Hansen Monuments with a “Spotlight of Success” award honoring our 25th year as a DeWitt business! We can’t say enough good about the DCDC and our community support!”...
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- Kathy Donahue, Hansen Monuments
“Joining the DCDC marketing committee has allowed me a great opportunity to be a part of a group of local people with widely varying backgrounds, challenges and objectives. We have united around a...
more“The DCDC has been very helpful in promoting to the DeWitt community the diverse health care services that we provide at GMC-DeWitt as well as sharing with current and possible new business that we...
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