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Improve your organization's customer service with Eastern Iowa Community College's two-class series!
Serving Customers Through Effective Communication
Receive focused training on what matters most to your organization - your customers. Whether you call them clients, students, parents or buyers, serving their needs is one of your core values. Excellent customer service requires more skills than just a friendly smile. This series includes de-escalation techniques, identifying barriers and challenges and developing listening skills.
Session One - Customer Service
Employee Learning Objectives:
-Identify the challenges and triumphs within the organization, individual roles and teams.
-Recognize the level of customer service you are actually providing based on customer service perspective, instead of your perspective.
-Learn strategies to de-escalate angry and frustrated customers or individuals.
-Discover why individuals either resist or accept change and learn ways to better transition during times of change.
Your Series Leader:
Jess Fah, EICC Corporate Trainer
Fah has spent most of her career in the social services field. She has experienced numerous leadership styles, working in personal issue environments, and has witnessed the positive impact of strength-based and communication-focused environments and training. Fah is certified in delivering numerous professional skills and personality assessments.
**SECOND SESSION WILL TAKE PLACE ON MAY 3RD FROM 9AM - 11AM, AND IS INCLUDED WITH THIS REGISTRATION
Tuesday Apr 26, 2022
9:00 AM - 11:00 AM CDT
April 26th
9 am to 11 am
DeWitt Community Library
917 5th Ave
DeWitt, IA 52742
$190 per person
$390 is the total cost, with a grant offering training grant dollars for 50% of the total cost
Tim Cottle
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Hello DeWitt!! My name is Brittany Berrie and I am the Director at The Adopted Closet! My partner Branden and I moved to DeWitt a little over two and a half years ago now and have loved getting to know this awesome community! We have three crazy...
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“The DCDC provides us with highly effective resources and assistance to get our message out. The staff is always friendly and willing to do anything they can to help see our business grow. “...
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- Hannah A. Perrone, First Central State Bank
“The DCDC provides strong relationships with local businesses by providing innovative marketing and incentives, all designed to maintain and build successful entrepreneurs.”
more“The DCDC presented Hansen Monuments with a “Spotlight of Success” award honoring our 25th year as a DeWitt business! We can’t say enough good about the DCDC and our community support!”...
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- Kathy Donahue, Hansen Monuments
“By hosting a Revive After Five in September, we were able to celebrate our 25th Anniversary with the DCDC membership and gain great exposure in our community.”
more“The DCDC provides a direct link to community events and activities. We, in turn, are able to provide information pertaining to such events to our customers. Our community and its businesses can...
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